Return and Cancellation Policy
This policy explains how Avy-Ron Solutions handles order cancellations, returns, and issues relating to products purchased from our business.
Order Cancellation
Customers who wish to cancel an order should contact Avy-Ron Solutions as soon as possible.
A cancellation may be accepted if the order has not yet been processed, prepared, personalised, or dispatched.
Once an order has been prepared or handed over for delivery, cancellation may no longer be possible.
Returns
Customers should contact us promptly if they receive a product that is damaged, defective, incorrect, or materially different from the product ordered.
We may request photographs or other relevant information to help us assess the issue.
Return Conditions
Where a return is approved, the product should generally be returned in its original condition and with any relevant packaging or accompanying items.
A return may not be accepted where the product has been damaged through misuse, improper handling, unauthorised alterations, or normal wear after delivery.
Personalised Products
Products that have been personalised or specially prepared according to a customer’s specific requirements may not be eligible for cancellation or return unless the product is defective, damaged, or incorrectly supplied.
Customers should carefully confirm their specifications before placing an order for a personalised product.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address or contact information, additional delivery arrangements or charges may apply.
Refunds
Where a refund is approved, the applicable refund method will depend on the original payment method and the circumstances of the order.
Avy-Ron Solutions will communicate the applicable refund arrangements to the customer once the request has been reviewed.
How to Request a Return or Cancellation
To request a return or cancellation, contact Avy-Ron Solutions with your order details and a brief explanation of the request.
Avy-Ron Solutions
19, Moleye Street, Sabo, Lagos, Nigeria
08050961021
[email protected]